GlobalSCAPE - EFT Server Support Center

| Contact Us | Language | Cart

Products

Downloads

Store

Support

Resellers

Company

Investor Relations

Home > Products > Enhanced File Transfer Server > Support

Help Center
User Forum
Knowledge Base
Lost Serial Number
Replacement Downloads
Trial Downloads
Contact Customer Service
Contact Sales

Enhanced File Transfer (EFT) Server Support Center

Latest News

July 18, 2008: EFT Server 5.2 Release

Introduction of the AS2 Add On Module which provides enhanced industry-standard AS2 send and receive capabilities to EFT Server 5.
Added support for Web Services invocation of event rules.
Enhanced PGP architecture by upgrading the core PGP libraries.
Corrected issue where loss of LDAP connectivity would disassociate users from groups.
Several other changes and enhancements.
View the complete version history and list of changes.

July 18, 2008: Secure Ad Hoc Transfer (SAT) Module 1.6 Maintenance Release

View the complete list of changes.

Downloads

Important note: If a previous version of EFT Server or DMZ Gateway Server is already installed on the server computer, it is extremely important that you follow the upgrade instructions. For new installations, please review the system requirements prior to installation.

EFT Server 5.2

EFT Server 5.2
Alternate HTTP Download Link

DMZ Gateway Server 1.3.1
Requires EFT Server 5.0.1 or greater.

SAT Module 1.6
Requirements:
- EFT Server 5.2 or greater
- Microsoft .NET Framework 2.0 or greater.
- Previous SAT versions must be removed prior to installation.

EFT Server 5.1.30

EFT Server 5.1.30
Alternate HTTP Download Link

DMZ Gateway Server 1.3.1
Requires EFT Server 5.0.1 or greater.

SAT Module 1.5.3
Requirements:
- EFT Server 5.1 or greater
- Microsoft .NET Framework 2.0 or greater.
- Previous SAT versions must be removed prior to installation.

EFT Server 4

EFT Server 4.3.4

DMZ Gateway Server 1.2
For EFT Server 4

SAT Module 1.02
For EFT Server 4.3.4 only

EFT Server 3

EFT Server 3.5.1

Installation, Activation and Registration Help

EFT Server Installation and Activation Instructions	Registration Errors
Serial Number Problems	Recover a Lost Serial Number
Getting Started with the AS2 Add On Module	Getting Started with the Auditing and Reporting Add On Module
Getting Started with the High Security PCI Add On Module	Installing and Configuring DMZ Gateway Server
Getting Started with the Web Transfer Client	Installing and Configuring the SAT Add On Module
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Online Self Help Resources

Self Help

EFT Server Public User Forum

Searchable Knowledge Base

EFT Server 5

EFT 5 Online Help File

EFT 5 User's Guide - PDF (7 MB)

EFT 5 Online COM API Reference

EFT 5 COM API User Guide - PDF (767 KB)

EFT Server 5 Add On Modules

AS2 Add On Module Online Help File

DMZ Gateway Online Help File

EFT Web Transfer Client Online Help File

High Security PCI Add On Module Online Help File

Secure Ad Hoc Transfer Module Online Help File

EFT Server 4

EFT 4 Online Help File
(Includes all EFT 4 Add On Modules)

EFT 4 User's Guide - PDF (1.7 MB)

EFT 4 Online COM API Reference

EFT Server Learning Resources and White Papers

Learn how to automatically encrypt files on the server.

Learn how to trigger actions using Event Rules.

GlobalSCAPE Server Security Best Practices
This document describes best practices for optimizing security for installation and configuration of GlobalSCAPE’s server products, including Secure FTP Server and Enhanced File Transfer Server.

EFT Server Cluster Setup with Microsoft Clustering Services
Set up EFT Server in a clustered environment using Microsoft Clustering Services or GlobalSCAPE’s monitoring utilities and achieve high availability through failover clustering.

Contacting the Technical Support Team

Personal tech support for EFT Server is available to licensed users that have an existing, unexpired EFT Server Support Plan. Eligible users should contact the technical support team as shown below.

By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day. Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid EFT Server Technical Support, or to renew an existing EFT Server Support Plan, call us at 1-210-366-3993.

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Platinum Level Technical Support Services: Qualified Platinum Support Plan subscribers can obtain emergency technical support anytime. Please refer to your personal Platinum Support Plan documentation for after-hours contact information. For target response times and levels of service, please refer to the EFT Server Maintenance and Support Guide.

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services are available.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.

FEEDBACK